The horrors of customer service and subscription cancellation.

2026031508041214th-16th century

A mandatory tutorial on how to successfully cancel a digital subscription.

The Annunciation

Step 1: Initiate the cancellation process. Fold your hands defensively and maintain a perfectly deadpan expression as the interface asks if you would prefer to 'pause' your account.

Panel from a Casket with Scenes from Courtly Romances

Step 2: You will be transferred to a retention specialist. Prepare to forcefully collide with a representative who is armed with a lance and six months of free premium access.

Set of Three Panels from a Casket with Scenes from Courtly Romances

Step 3: To verify your identity, you must now crawl on your hands and knees across the giant, razor-sharp sword of two-factor authentication.

The Crucifixion; The Last Judgment

Step 4: Your request has been escalated. Please join the writhing mass of former subscribers in the eternal queue until the giant skeleton calls your name.

Fig. 1
The Annunciation (1506). Gerard David. Oil on wood.

Commissioned by a wealthy Italian banker, this panel was designed to be viewed from below. Mary’s 'deadpan' look is likely a calculated artistic choice by Gerard David, who adjusted the figures' scale and perspective to account for the viewer's low physical vantage point.

Fig. 2
Panel from a Casket with Scenes from Courtly Romances (c. 1330–50 or later). Unknown. ivory.

These knights are likely engaged in a 'Joust of Peace' (joute à plaisance). Unlike the 'Joust of War,' participants used blunted lances to minimize injury. Such events were less about combat and more about 'courtly romance'—highly choreographed displays of status for an elite audience.

Fig. 3
Set of Three Panels from a Casket with Scenes from Courtly Romances (c. 1330–50). Unknown. ivory.

This ivory carving depicts the knight Lancelot crossing a bridge made of a single giant sword. A staple of Arthurian legend, this 'Sword Bridge' was a literal trial of devotion; Lancelot had to crawl across the razor-sharp blade to prove his worthiness and rescue Queen Guinevere.

Fig. 4
The Crucifixion; The Last Judgment (ca. 1436–38). Jan van Eyck. Oil on canvas, transferred from wood.

Jan van Eyck, court painter to the Duke of Burgundy, used 'microcosmic' detail to render this abyss. The giant skeleton likely represents the inescapable nature of death, while the chaotic sorting of souls reflects the era's preoccupation with divine order and the finality of judgment.